Return Policy for SNDHYA E COMMERCE

At SNDHYA E COMMERCE, we aim to ensure your satisfaction with every purchase. This Return Policy outlines the criteria, timeframes, and procedures for returning products or canceling services. Please read through our policy carefully to understand the process.

1. Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and returned in the original packaging.
  • Returns must be initiated within 15 days of the delivery date.
  • Certain items, such as customized products, are non-returnable and non-refundable. These include personalized T-shirts, mugs, neon lights, and other custom orders.

2. Timeframes and Process for Returns

  • Return Window: Returns must be requested within 15 days from the date of receiving the item.
  • Return Authorization: Before returning any item, please contact us to obtain a Return Authorization (RA) number. Unauthorized returns may not be processed.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Instructions for Returning Products

  1. Contact Us: Reach out to us via email at official@sndhya.com or call +91 7070354450 to request a return.
  2. Pack the Item: Ensure the item is securely packed in its original packaging with all tags, accessories, and documentation.
  3. Ship the Item: Follow the return instructions provided by our team, including shipping to the designated return address.

4. Refunds and Exchanges

  • Refunds: Upon receiving and inspecting the returned item, we will notify you regarding the refund status. Approved refunds will be processed to the original payment method within 7-10 business days
  • Exchanges: Exchanges are available for eligible items. If you wish to exchange an item, please mention this when contacting us for the return.
  • Non-Refundable Items: Customized or personalized items are non-refundable and cannot be returned unless defective.

5. Communication Channels for Inquiries

If you have any questions or concerns regarding our return policy, please feel free to contact us:

Thank you for shopping with SNDHYA E COMMERCE. We strive to make your shopping experience smooth and are here to help if you have any issues with your order.